Your Return Request
PULSE ON eSHOP shall only accommodate your return request if it falls within any one of the following circumstances : 

(a) The products you received are not the one you ordered.
(b) You receive a product flawed or with any quality defects. Such product may be returned only in accordance with the return procedure for defective products and will be subject to additional limitations;

 

PULSE ON eSHOP shall have the final and absolute discretion as to whether the Return Policy applies. 

 

Delivery Costs for Returns 
Standard delivery 
The delivery costs shall be borne by the customer. After informing our customer care team on the quality problems, you should contact the courier company to arrange the return of the products within 7 days from your receipt date of the same. You are requested to settle the delivery costs first. No return parcel marked “Freight on delivery” will be accepted.

 

Return Procedures

Return via Standard Delivery
Return requests may be processed upon the presentation of your PULSE ON eSHOP purchase list and by following the procedures stated below:
(a) Send a return request via email to us (mt@pulseonp.com) with the invoice, description and photos of the received products; 

(b) Wait for the reply from us;

(c) After we confirmed to receive the return, contact the courier company to arrange the return and email us the courier number;
(d) PULSE ON eSHOP to perform a standard product inspection;
(e) PULSE ON eSHOP to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions. 

 

Refund Instructions

Standard Delivery
1.Upon receipt of your returned products, PULSE ON eSHOP shall perform a standard product inspection. We shall process your return request should the product be in a satisfactory condition and that you have fully complied with the Terms and Conditions. 
2.Refund (if any) will be processed to you in the same payment method used for the purchase within 5 to 10 business days, depending on your choice of payment.
3.In case of dispute, PULSE ON eSHOP’s decision shall be final and binding. 
 

Address for the Return

Our Address: 1604 Easter Centre, 1065 King’s Road, Hong Kong

Recipient: PULSE ON eSHOP Return Team 
Phone number: 852-25919308

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Disclaimer

1. If the return request is made due to the quality problem (that the products have been damaged or used), we reserve our right to retain an external surveyor firm or our internal quality-control team to conduct the examination and certification. PULSE ON eSHOP’s decision is final and binding in this regard. 
2. Refunds will be processed according to the same payment prices and conditions applicable at the time of purchase. Discounts, coupons and delivery costs, etc., will not be refunded. 
3. For returns due to reasons besides quality problems, please ensure that the return labels of the products are intact. No returns will be entertained if the labels are removed, damaged or lost. 
4. If you choose to return any products to PULSE ON eSHOP, we will not be liable for any loss or damage to them in the course of transit and so we recommend you to retain a reliable courier company. If the returned products are lost or damaged during the transit, PULSE ON eSHOP may ask you to indemnify such loss or damage and may not arrange any refund to you.