Consolidation of Orders

When you shop at PULSE ON eSHOP, the products that are added to your shopping cart from our PULSE ON eSHOP (www.pulseonp.net), and that are pending for purchase check-out, will be shown on the page. You may select the products that you want to buy from the shopping cart, and then proceed to the purchase check-out. If you wish to change or amend your order, you may do so before clicking the “Checkout” button. After clicking the “Checkout” button, you cannot make partial payment nor cancel partial of the ordered products from one (but not all) of PULSE ON eSHOP (www.pulseonp.net).

 

Order Status

Pending delivery: After you place the order and complete the payment at PULSE ON eSHOP, the order status will be “Pending Delivery”. The order will be followed by the delivery process automatically and the order status cannot be changed at this time. If you need to change the order details, please contact us via our customer care team (mt@pulseonp.com) as soon as possible. 

 

Order and Status Enquiries

You can choose to place and check your order at PULSE ON eSHOP as our registered member or as our guest. 

​

Countries we ship to

We provide worldwide shipping to the following list of countries.

 

Hong Kong, China, Taiwan, Macau, Singapore, Malaysia, Japan, Korea, Thailand, Vietnam, Brunei, Netherlands, Germany, France, Belgium, Luxembourg, England, Cambodia, Myanmar, Ireland, India, Cyprus, Maltese, America, Sri Lanka, Pakistan, United Arab Emirates, Mongolia, Mexico, Canada, Australia, Philippines, New Zealand, Bengal, Chile, Indonesia, Portugal, Spain, Poland, Czech Republic, Sweden, Denmark, Italy, Austria, Finland, Slovakia, Hungary, Slovenia, Brazil, Estonia, Lithuania, Latvia, Croatia, Greece, Bulgaria

 

If you cannot find your country on the list, please feel free to contact our Customer Service team for further arrangements. If your country cannot be reached in an exceptional case, we will notice you through email and arrange a full refund.

​

Standard delivery service
After the order is dispatched, registered members may find the courier’s tracking number for their respective orders at “Log In” > “My Orders”. Non-registered members or guests may track the delivery status by calling the courier company, or by accessing to the website of the courier company with the courier’s tracking number sent via email. Customer service hotline of SF Express: (852) 2730 0273; website of SF Express: http://www.sf-express.com/hk/en/ 

​

Delivery Policy

Currently, SF Express is the sole courier company designated by PULSE ON eSHOP for the delivery service. Its delivery area covers most of the districts in Hong Kong SAR. If you want to know more about the services and delivery areas of SF Express, please visit the following websites of SF Express : http://www.sf-express.com/hk/en/.

​

Costs

Standard delivery service
Unless otherwise specified, PULSE ON eSHOP will charge a rate by weight of the total order without any other extra costs. The flat rate will start to decrease until the products reach a certain weight, depends on the location of delivery. In the case of any special promotions, the specific promotion details shall prevail. 

​

Lead Time

Standard delivery service
Currently, PULSE ON eSHOP offers a standard delivery service. Normally, the ordered products will arrive in the standard number of working days from the dispatch date according to the following.

​

4 to 10 working days

Hong  Kong, China

​

4 to 6 working days

Taiwan, Macau, Singapore, Malaysia, Japan, Korea, Thailand, Vietnam

​

5 to 8 working days

Brunei, Netherlands, Germany, France, Belgium, Luxembourg, England, Cambodia, Myanmar, Ireland, India, Cyprus, Maltese

​

6 to 8 working days

America, Sri Lanka, Pakistan, United Arab Emirates, Mongolia, Mexico, Canada, Australia

​

7 to 9 working days

Philippines, New Zealand, Bengal, Chile, Indonesia

​

8 to 11 working days

Portugal, Spain, Poland, Czech Republic, Sweden, Denmark, Italy, Austria, Finland, Slovakia, Hungary, Slovenia, Brazil, Estonia, Lithuania, Latvia

​

10 to 13 working days

Croatia, Greece, Bulgaria

​

If your ordering time is placed after 14:00 on Saturday, or whole day on Sunday or public holidays, then we shall only proceed with your ordering within the business hours on the next business day. 

Note: The delivery time mentioned above is only for reference purposes. The actual delivery time shall be subject to the courier company. In case of public holidays, the actual delivery time will be posted on the Website. In case of delivery to a remote area or during bad weather, the delivery time may also be extended. 

​

Inspection and Receipt of Products

1. When you receive your products, please carefully check if the packages containing the ordered products are properly packed; whether they are sealed with our official sealing tape; the type/quantity/specification of the products, the delivery list, the invoice (if any), etc. When they are in order, please sign on the delivery note. During the inspection process, if you find that the package is damaged or any shortage or mistake on the products, or that a quality problem on the products, please immediately inform the courier company of the problem (in case of standard delivery service) and decline the receipt of the whole parcel, and please also contact our customer care team (mt@pulseonp.com) . We will use our best endeavours to resolve the problem. In any event, please do not open nor damage the products and the packaging. 

2. If you decline the receipt of the products for reasons not caused by quality problems, please do not open nor damage the products and the packaging.

​

Notes on Deliveries

1.In case of public holidays, or delivery to a remote area or during bad weather, the delivery time may also be extended. Each order shall only be delivered to one single address. 

2. If you have input wrong information, please contact us (mt@pulseonp.com) IMMEDIATELY with (1)the order number, (2)the wrong information and (3)the correct information. Once the order has been delivered, we will not be able to change the delivery address.

3.For the accurate delivery of products by our courier, please provide a detailed delivery address in your ordering, like: Room XX, XX Floor, XXX Name of Building / Estate, Number XX, XXX Road / Street, XXX District, Hong Kong SAR.

​

Payment

I. Payment Methods

You may make payment to PULSE ON eSHOP via Visa, MasterCard, American Express, PayPal.
1. Visa, MasterCard, American Express, PayPal: 
You may effect payment by any of your valid and unexpired Visa, MasterCard or American Express credit card; and PayPal account. If you encounter any problem during the payment process, please check with your credit card issuance bank or institution.

​